BIG Chief Studios will not be responsible for any shipping / customers fees incurred from orders shipped incorrectly due to outdated / incorrect shipping address.
If your order is incorrectly shipped due to delayed / incorrect shipping information, the customer will be responsible for any return shipping and customs fees.
If your order is in the process of being charged and/or shipped, your online account may block you from making updates, and will you tell you to call us on 0345 805 5777
Due to significant cost increases for freight and haulage, we are unfortunately no longer able to offer free shipping to our customers in the UK. These changes will take effect from midnight Sunday 11th July 2021 and affect all current outstanding pre-ordered items, in-stock and sale items.
Please note that pre-orders with free worldwide shipping incentive are not affected by these changes and your order will remain eligible for free shipping.
Following the UK’s departure from the European Union on 31st December 2020, customers in the EU are no longer being charged UK VAT (20%) at the time of purchase.
Please note customers in the EU are now liable for all import and customs charges at the point of import. Customs fees vary from country to country.
Goods up to the value of €150.00 will be despatched via Royal Mail, unless specified otherwise.
Goods over the value of €150.00 will be despatched via UPS, unless specified otherwise.
If you have any queries regarding shipping please contact our customer service team at firstname.lastname@example.org
BIG Chief Studios partner with carrier which will deliver your collectible safely and efficiently while keeping shipping costs as favorable to the collector as possible. Currently we use FedEx, UPS and Royal Mail as our preferred carriers for international shipments
If an international collector has a strong preference of carrier, then please contact email@example.com to let us know
You will be provided with a shipping cost for in-stock orders during the checkout process. For pre-ordered items you will receive an email prior to the arrival of the goods into our warehouse.
Customs fees, sales taxes, etc., are not included in your purchase price and may be charged by your countries customs office. In some cases, these duties and customs fees are collected by the carrier.
It is your responsibility to investigate the amount of taxes and duties you will owe prior to your shipment. BIG Chief uses the commodity code that is appropriate for the importation of our products into your region. Your customs office has the power to change this code on their own. If you feel that your final code / tax is not correct, then you can contact the carrier and/or your customs office directly to request a review.
If a package is refused due to excessive import fees and duties, you will be responsible for any return shipping fees that the carrier will charge BIG Chief Studios to return the package.
If BIG Chief Studios is unable to have the item returned due to a package refusal a refund will not be issued.
Last updated 8th July 2021