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The countdown has begun...

Launch Pad is the exciting new way for customers to take an active role in BIG Chief and our products.

By supporting each Launch Pad Mission you will:

  • Actively participate to launch new BIG Chief products.
  • Gain access to Exclusive Editions, not available via any other retailer.
  • Enjoy Bonus Incentives.
  • Save on the purchase price with Substantial Discounted Pricing.
  • Earn BIG Chief Reward Points.

So how does each Launch Pad Mission work?

Each Mission runs over a 60 day period, during which time customers have the opportunity to support a product by pre-paying in advance.

Customers who choose to support the Mission in the first 30 days will receive additional savings and bonuses.

By joining each Mission customers must commit to purchase and sign up for a WorldPay account, if they do not already have one.

During the 60 day pre-launch period those customers who have committed to purchase will be charged a £30.00* Personal Reservation Fee (PRF) to secure their order (this amount will be deducted from the due balance).

All monies received are ring-fenced and secured for that specific product/mission. 

Once we have achieved our goal and gained support to reach the required number for manufacture, then customers will be charged for the balance, if they selected to Pre-pay in Full; or the first of their 4 Monthly Instalments, if they selected to Pay Monthly.

How does Launch Pad differ from a standard Pre-order?

Standard pre-orders are available via BIG Chief’s website and via third party retailers through our network of distribution partners. Products made available from the Launch Pad are exclusive to BIG Chief only and are not available via other outlets or resellers.

Release dates for standard pre-orders are advisory, to allow sufficient time to generate the orders necessary to reach the required minimum order quantity from our vendors. As such release dates are subject to change and products are frequently delayed. We do not believe that this is satisfactory and so products made available from the Launch Pad will have a specified release window, within a 60 day period.

What are the payment options?

Customers can pre-pay in advance in two ways:

  • Pre-pay in Full
  • Pre-pay in 4 Monthly Instalments

What are the advantages of pre-buying with Payment in Full?

There are a number of advantages to paying in Full:

Day 01 - 30 of the Mission

  • Save up to 20% on the purchase price.
  • Receive additional bonus incentives.
  • Gain access to Low Edition Numbers.
  • Gain access to Signed Exclusives (where applicable).
  • FREE worldwide shipping.
  • Earn Double or Triple BIG Chief Reward Points (where applicable).

Day 31 - 60 of the Mission

  • Save up to 10% on the purchase price.
  • Receive additional bonus incentives.
  • FREE UK shipping.
  • Earn BIG Chief Reward Points (where applicable).

What are the advantages of pre-buying with payment in Monthly Instalments?

There are a number of advantages to paying in monthly instalments:

Day 01 - 30 of the Mission

  • Spread the cost across 4 convenient monthly instalments.
  • Save up to 15% on the purchase price.
  • Receive additional bonus incentives.
  • Gain access to Low Edition Numbers (if available).
  • Gain access to Signed Exclusives (if available / where applicable).
  • FREE UK shipping.
  • Earn BIG Chief Reward Points.

Day 31 - 60 of the Mission

  • Spread the cost across 4 convenient monthly instalments.
  • Save up to 7.5% on the purchase price.
  • Receive select bonus incentives.
  • FREE UK shipping.
  • Earn BIG Chief Reward Points.

When will I be charged for the balance amount?

Once the required number of supporters has been reached the Mission will be green lit to go into production. Customers will be charged 8 days after the 60 day Mission period.

Payment in Full
Customers who chose to pre-buy by Payment in Full will be charged their due balance.

Monthly Instalments
Customers who chose to pre-buy in Monthly Instalments will be charged the first of 4 payment instalments. The remaining 3 instalments will be automatically charged 30 days after each preceding instalment.

What happens if the required number of supporters is not reached?

If we do not receive the required level of support, then the Mission is not green lit and the associated product will not be manufactured.

All funds received are secured for that specific Mission and are ring-fenced for the associated product.

Should a Mission not prove successful all customers will receive a full refund of the £30.00* Personal Reservation Fee (PRF) charged to secure their orders.

What if I need to cancel my order?

Customers may cancel their order at any time during the 60 day Mission period and receive a full refund for the £30.00* Personal Reservation Fee (PRF) paid to secure their order.

By pledging your support for each Launch Pad Mission you are declaring your intention to commit to your purchase, which is reserved for you and being made to order. As such it is not possible to cancel your order once the Mission has been green lit and manufacturing is underway.

* Standard Personal Reservation Fee (PRF) for a single figure release.