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Corona Virus Impact

Thursday 13th February, 2020

Dear customers,

By now we are sure that you are all well aware of the deadly Corona virus which has taken hold across regions of China. 

We are also certain that you are more than aware that the large majority of the world’s consumer goods are produced by Chinese manufacturers.

Given the extensive efforts to contain the virus and stop it spreading throughout China and the world at large, many factories still remain closed. Many workers are yet to return to their places of work with travel restrictions in place following an extended Chinese New Year break. 

What does this mean for products that you have pre-ordered from BIG Chief? The answer right now, in short, is that we simply do not know. Like every other manufacturer that employs Chinese vendors, we are currently waiting for our factory to re-open for business. It may well be possible for the factory to catch the schedule once they are up and running, but inevitably we feel certain that there will be some knock-on effect. How much / long we cannot say at this point.

The same goes for third party offerings from Hot Toys, Sideshow etc, that customers have pre-ordered via our website. As soon as we receive an update from our suppliers, we will of course update our customers.

We will endeavour to do our very best to expedite the turnaround as soon as we can, so as to avoid additional delay.

In the meantime we send our thoughts and prayers to those affected across China and throughout the world and hope that the virus can be cured as quickly as possible. Obviously it goes without saying that everyone wants their pre-ordered items as soon as possible. We are doing our best to deliver as soon as it is safe to do so.

Thanks

BCS